• Contents:

Overview

• 🔧 Fully managed GenAI assistant for your employees
  • Uses company's internal data & knowledge
  • Built on top of Amazon Bedrock (but can't choose underlying FMs)
• 💡 NOTE: Setting up Amazon Q Business is a bit tedious process compared to other AWS services
• Diagram

Integration

• Data connectors (fully managed RAG) can access/crawl many data sources:
  • AWS resources: S3, RDS, Aurora, WorkDocs…
  • External to AWS: Microsoft 365, Salesforce, GDrive, Gmail, Slack, Sharepoint…
• Plugins allow to interact with 3rd party services:
  • Jira, ServiceNow, Zendesk, Salesforce…
• Diagram

IAM integration

• User authentication through IAM Identity Center for employees
  • Allows Web Identity Federation (i.e. authentication via external IDPs like Google, Microsoft AD…)
• Permissions segregate data by sensitivity → users receive responses generated only from documents they have access to
• Diagram

Admin Controls

• 💡 Similar to Bedrock Guardrails
• Control and customize responses for organizational needs:
  • Block specific words or topics
  • Respond with internal info only, or allow use of external knowledge gathered by FM
  • …other granular rules (e.g. global controls, topic-level controls…)